A high-quality supplier specializing in the R&D, production, sales, and after-sales service of rolling mills.
After-Sales Service Commitment Letter
To build our brand, enhance corporate reputation, and establish a positive corporate image, we adhere to the principle of "pursuing high quality in all aspects, with customer satisfaction as our ultimate goal" and hereby solemnly commit to you with "competitive pricing, attentive service, and reliable product quality":
I. Product Quality Commitment:
1、 The manufacturing and inspection processes of our products are fully documented with quality records and test data.
2、 For product performance testing, we sincerely invite customers to witness the entire process and comprehensive performance inspection on-site. Products will only be packaged and shipped after being confirmed as qualified.
II. Product Pricing Commitment:
1、To ensure high reliability and advanced performance, all materials and components used in our systems are sourced from reputable domestic or international brands.
2、Under comparable competitive conditions, our company commits to providing you with genuinely favorable prices without compromising product technical performance or substituting components with inferior alternatives.
III. Delivery Time Commitment:
1、Delivery Schedule: We strive to meet customer requirements. For special requests requiring earlier completion, we can arrange dedicated production and installation efforts to fulfill your needs whenever possible.
2、Upon product delivery, our company will provide the following documents:
① Technical Maintenance Manual
② Installation General Drawing
③ Documentation for Purchased Parts and Their Manufacturers
④ List of Wear-Prone Parts and Spare Parts, including a complimentary set of spare parts.
IV. After-Sales Service Commitment:
1、Service Philosophy: Rapid, decisive, accurate, thorough, and comprehensive.
2、Service Objective: To achieve customer satisfaction through service quality.
3、Service Efficiency: If equipment fails during or after the warranty period, our maintenance personnel will arrive at the site within 24 hours after receiving notification and commence repairs promptly.
4、 Service Principle: The product warranty period is twelve months. During this period, we will provide free repairs and replacement of parts damaged due to quality issues. For parts damaged after the warranty period, replacements will be charged at cost price. For damages caused by user mishandling, all repairs and replacement parts provided by our company will be charged at cost price.
Contact Information
Office phone:+86-371-64319872
Phone:+86-18118980025
Email:fionazhao@ hengxujx.cn
Address: North Section of Zijing Road, East District, Gongyi City, Henan Province
Product Series
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